The billing platform for Telco, Utilities and Data Centres.
Utilities Group replaces decades-old billing stacks with a single, AI-native platform. Rate a meter read, a call record, a rack of power or a GPU-hour — invoice it accurately, and stay compliant without the scaffolding.
- Bill accuracy
- 99.98%
- Go-live
- ~90 days
- AER & TCP ready
- Day one
Amount due
$1,284.60
Due 14 days
BPAY · Direct Debit
Designed for operators that can't afford billing mistakes
One platform. Every billable event.
Meter reads, call records, NBN connections, solar exports, demand charges, committed kW, cross-connects, GPU-hours — rated, invoiced and explained in a single system.
Real-time rating engine
Rate interval data, call-detail records, sub-metered rack power and GPU-hour usage streams in milliseconds. Complex tariffs, demand charges, FiT credits, committed-capacity contracts — modelled, not hard-coded.
Beautiful, accurate invoices
Plain-English bills with AI-generated explanations. Branded, translated, delivered by email, SMS, post or portal. First-time-right — every cycle.
Self-service customer portal
White-labelled portal and mobile app. Usage insights, payment plans, plan changes, hardship requests — all auditable end-to-end.
Compliance, built in
AER Retail Code, TCP Code, Privacy Act, life support, disconnection safeguards, hardship obligations — enforced by the system, not your CS team.
AI agents across the stack
Dispute handling, collections, hardship triage, meter-read validation, tariff optimisation. Every agent supervised, explainable and overridable.
Open APIs & event streams
REST, webhooks, SFTP and event streams for MSATS/B2B, Jemena, Ausgrid, NBN Co, DCIM and BMS platforms, GPU schedulers and any upstream. No sealed boxes.
Built ground-up with AI. Because 1998 billing stacks weren't going to fix themselves.
Every workflow — from bill generation to ombudsman dispute to plan comparison — was designed alongside AI from day one. The result: a platform that reasons about customer outcomes, not just invoice line items.
- Explainable AI decisions — every agent action has an audit trail.
- Human-in-the-loop by default — supervision built into the operator console.
- Private by construction — customer data never trains a foundation model.
Customer · 14:02
My bill doubled this month. I haven't changed anything. What's going on?
Your previous cycle was 28 days, this one was 34 — plus a heatwave pushed your peak usage up 41%. I've applied a hardship-eligible payment plan and queued a tariff review. Want me to walk you through it?
supervisor
✓ Meter data reconciled · ✓ Hardship policy applied · ✓ Ombudsman risk: low · approve
Purpose-built modules, one platform.
Three deeply-modelled verticals plus an agentic layer that cuts across all of them. We don't rebadge a generic billing engine and we don't retrofit AI.
Telco
Mobile, NBN, fixed wireless, voice and enterprise. Native number porting, CDR rating, TCP Code compliance and TIO handling.
Explore TelcoUtilities
Electricity, gas, solar, batteries, VPPs. NEM-native, AEMO/MSATS connected, AER-compliant. Interval-meter rating, feed-in, concessions and hardship out of the box.
Explore UtilitiesData CentresNew
Colocation and AI infrastructure. Rack, cage and suite contracts, committed vs metered kW, PUE recovery, cross-connects and GPU-hour metering — on one invoice.
Explore Data CentresAgenticNew
Fourteen specialised AI agents, MCP-native integration, and a router that mixes frontier LLMs, small language models and localised models — for industry-leading token efficiency.
Explore AgenticLegacy billing is slow, brittle and expensive.
We've seen it close up. Utilities Group is what we'd build if we were starting today — which is why we did.
↓ 72%
Bill disputes vs legacy stack
↓ 60%
Time to launch new plan
↑ 2.3×
Self-service resolution rate
~90d
Typical go-live
Ready to retire your legacy billing?
Book a 30-minute demo and we'll show you what modern billing looks like when it's built ground-up with AI.